FAQs
SKINCARE
Is your product organic?
Our formula incorporate organic ingredients. We thoroughly research each ingredient to ensure it meets our rigorous standards for efficacy, safety, and sustainability.
How often should I apply the serum?
Apply 2-3 drops of serum twice daily to repair and hydrate your skin.
How do I properly store it?
To maintain the integrity and prolong the shelf life of your products, store them in a cool, dry place and use clean hands when dispensing. Sudden temperature fluctuations can affect the product's consistency.
SHIPPING
When will my order ship?When will my order ship?
Our standard processing time is 2-5 business days before shipping. Once your order has been dispatched, you will receive a confirmation email once your order has shipped containing a tracking number to monitor your shipment's progress.
Do you ship worldwide?
Yes, we do ship internationally. Customs taxes will be included in the price based on the regulations of the destination country or region.
TRACKING
How do I track my order?
You will receive a confirmation email containing a tracking number to monitor your shipment's progress.
What should I do if my package shows "delivered" but I haven't received it?
Sap Skin is not responsible for packages marked as "delivered" but not received. Please check with your local postman, neighbors, or facility manager/post office first. If you still cannot locate your package, contact Sap Skin Customer Support.
Why might my order arrive in separate shipments?
Some products may arrive separately due to changes in warehouse locations.
How can I get more information about my parcel shipped via untracked priority letter?
For parcels shipped via untracked priority letter, please contact our support email for assistance.