FAQ
Q: What is aging odor, and is it even real?
A: Aging odor, or “nonenal odor,” is a unique smell linked to aging skin. It’s not a myth—scientific studies have confirmed that as we age, our bodies produce a compound called nonenal, which can cause this distinctive odor.
Q: Does everyone get aging odor as they get older?
A: Not everyone will experience aging odor to the same degree. The presence and intensity of nonenal depend on factors like genetics, diet, and lifestyle. However, it is common enough that many people notice it, particularly in warm or humid environments.
Q: I haven’t noticed any odor. Is this really something to be concerned about?
A: Some people may not notice it because nonenal odor can be subtle and not as obvious to everyone. However, it may be noticeable to those around us, especially in warmer or more humid environments.
Why do older people have a different body odor?
A: As we age, our skin produces more nonenal, a compound that has a slightly musty or grassy odor. It occurs naturally due to oxidative processes in the skin. It’s a normal part of aging, but there are ways to manage it.
Can nonenal odor be eliminated, or do I just have to live with it?
A: You don’t have to live with it! While nonenal is natural, using specific cleansing products and keeping good hygiene can help manage and reduce the odor effectively.
How does persimmon soap work compared to regular soap?
A: Persimmon soap contains tannins that specifically target and neutralize nonenal, the compound responsible for aging odor. Regular soap doesn’t have these active ingredients and may not be as effective in eliminating the odor.
How long will it take for my order to arrive?
We ship all orders using Australia Post & Sendle. Standard delivery usually takes 2-8 business days, depending on your location. You’ll receive a tracking number as soon as your order is shipped.
* Due to high demand, the processing for the orders are between 5-10 business days.
What should I do if my order hasn’t arrived yet?
If your order hasn’t arrived within the estimated delivery time, please check your tracking number for updates. If there are no updates or you’re still concerned, contact us at support@sapskin.com, and we’ll be happy to assist.
How should I store my Sap Skin products?
We recommend storing your Sap Skin products in a cool, dry place, away from direct sunlight, to maintain their effectiveness and shelf life.
What if the product doesn’t work for me?
We offer a 30-day money-back guarantee, so there’s no risk in trying our products. If you’re not satisfied, contact us at support@sapskin.com for a hassle-free refund or exchange.
Can I return or exchange an opened product?
Yes! Even if you’ve opened and used the product, you can still take advantage of our 30-day money-back guarantee. We want to ensure you have a positive experience, so just reach out to us for assistance.
I love the product! How can I share my review?
We’d love to hear your feedback! You can leave a review on our website or share your experience on social media. Don’t forget to tag us @sapskin for a chance to be featured.
Are there any side effects I should be aware of?
Our products are formulated with gentle, natural ingredients and are tested for safety. However, if you experience any irritation, discontinue use and consult with a healthcare professional. We also recommend patch testing before full use if you have sensitive skin.
Can I use the products with my current skincare routine?
Yes, our products are designed to be gentle and work well with most skincare routines. If you have specific concerns, feel free to consult with a dermatologist to ensure the products are right for you.
