Updated May 21, 2026
At Sap Skin, we strive to provide you with high-quality skincare products. If you’re not completely satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
- To be eligible for a return, items must be unused, in their original packaging, and returned within 90 days of the purchase date.
- To initiate a return, please contact us at support@sapskin.com with your order number, the reason for return, and any relevant details. We will provide instructions on how to proceed with your return.
- Please bear in mind, that you will be responsible for paying the postage charge for returning the item.
- For hygiene and safety reasons, we cannot accept returns on any items that have been opened or used.
2. Damaged or Defective Items
- If you receive a damaged or defective product, please email us at support@sapskin.com within 7 days of receiving your order. Include a photo of the damaged or defective item and your order number.
- We will review your case and, if approved, we will send a replacement, or issue a full refund.
3. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
- Refunds will be the full amount paid, including any shipping charges paid at checkout.
4. Non-Refundable Items
- Gift cards and promotional items are non-refundable.
- Products not purchased directly through our website (https://sapskin.com) are not eligible for a return or refund. Please contact the original seller for assistance.
5. Exchanges
- We only replace items if they are defective or damaged. If you need an exchange for the same item, please email us at support@sapskin.com with your order details and photo evidence of the defect.
6. Shipping Returns
- To return your product, please send it to the following address:
- You will be responsible for covering the shipping costs for returning your item unless it is due to a defective or incorrect product on our part.
7. Late or Missing Refunds
- If you haven’t received a refund yet, please first check your bank account again, then contact your credit card provider. It may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at support@sapskin.com.
8. Customer Support
- For any further questions regarding our return and refund policy, you can reach our customer support team at support@sapskin.com.
Note: Sap Skin reserves the right to refuse any returns that do not meet our return requirements. By placing an order, you agree to the terms and conditions set forth in this return and refund policy.
